Hassle-free returns with 14-day EU withdrawal right. Full refund guarantee for all authentic products.
As an EU consumer, you have the legal right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU.
Cancel your order within 14 days for any reason
100% money back including original shipping costs
We cover return shipping costs within EU
Refund processed within 14 days of return
Simple 5-step process to return your authentic products with full refund guarantee.
Notify us of your return within 14 days via email, phone, or online form
Receive return authorization number and prepaid shipping label
Pack items in original condition and attach our prepaid return label
We verify authenticity seals and condition upon receipt
Full refund processed to original payment method within 14 days
To ensure the authenticity and quality of our products, please follow these return conditions:
Items must be unused, unworn, and in original packaging with all tags attached.
All authenticity seals and security tags must remain unbroken and attached.
All original packaging, boxes, dust bags, and documentation must be included.
All accessories, certificates, and promotional items must be returned together.
Return notification must be made within 14 days of delivery date.
Items showing signs of use, damage, or missing components cannot be returned.
To expedite your return, take photos before opening packages and keep all packaging materials until you're completely satisfied with your purchase.
Clear timeline for your refund process from return to money back in your account.
Day 1-2
Package received and logged
Day 2-5
Authenticity and condition verified
Day 5-7
Return approved and processed
Day 7-14
Money back to original payment
Refunds are processed within 14 days of receiving your return. Bank processing times may vary (typically 3-5 business days). Original shipping costs are refunded for EU customers exercising withdrawal rights.
For health, safety, and authenticity reasons, certain items cannot be returned once opened or used:
Cosmetics, fragrances, and skincare products opened or used
Underwear, swimwear, and intimate items for hygiene reasons
Custom engraved or personalized products made to order
Items with broken authenticity seals or missing certificates
Items damaged by customer use or missing original packaging
Returns initiated after the 14-day withdrawal period
Contact our customer service team before returning any item if you're unsure about return eligibility. We're here to help!
Our dedicated returns team is ready to assist you with any questions about returning your authentic products.
+49 (0) 800 567 8910
24/7 returns support
Average wait time: 30 seconds
returns@vivora-nest.shop
Response within 2 hours
Include order number for faster service
Instant assistance online
Available 6 AM - 11 PM CET
Start return process immediately
Self-service return initiation
Print prepaid shipping labels
Track return status online
Our return policy fully complies with EU consumer protection laws and regulations:
Directive 2011/83/EU - 14-day withdrawal right for distance purchases
§ 355-359 - Consumer withdrawal rights and obligations
TMG & BGB - Online marketplace consumer protections
Article 17 - Right to deletion of personal data upon request
As a European consumer, your rights are fully protected under EU law. We are committed to honoring all statutory rights and providing service that exceeds legal requirements.
Musterstraße 123
12345 Berlin, Germany
Return Authorization Required
⚠️ Do not send packages without return authorization number