Access to EU Online Dispute Resolution platform and alternative dispute resolution options for fast, fair consumer protection
Regulation (EU) 524/2013 | Directive 2013/11/EU
As an EU-based business, we are committed to providing you with access to high-quality, accessible, and affordable alternative dispute resolution in accordance with EU regulations.
90-day target resolution time through EU ODR platform
No cost for consumers to access ODR platform and procedures
Multilingual platform supporting all EU languages
Full EU legal framework protection for consumer rights
The European Commission provides a free, multilingual online platform for resolving disputes between consumers and traders from online purchases.
Website: ec.europa.eu/odr
24/7 online access to dispute resolution
Available in all 24 EU official languages
Professional translation services included
Dispute resolution within 90 days
Clear timeline and progress tracking
Regulation (EU) 524/2013 compliance
Binding decisions where agreed
Simple 6-step process to access EU Online Dispute Resolution platform and resolve your dispute efficiently.
Visit ec.europa.eu/odr and create your account in your preferred language
Fill out online complaint form with order and dispute details
We receive automatic notification and have 30 days to respond
Both parties agree on certified ADR entity to handle dispute
ADR entity conducts proceedings according to their procedures
Resolution achieved within 90-day target timeframe
Response Time: We respond to ODR complaints within 10 business days | Cooperation: Full cooperation with certified ADR entities | Good Faith: Genuine effort to reach mutually acceptable resolution
Comprehensive protection under EU consumer law with multiple enforcement mechanisms and remedies available to you.
Clear, comprehensive information about dispute resolution procedures
90-day maximum for ODR proceedings with clear timelines
No cost to consumers for using ODR platform or basic ADR
Proceedings in your language with translation support
Private proceedings with confidentiality protections
Impartial, independent ADR entities and procedures
Appropriate remedies including compensation and corrective action
Right to court proceedings remains available at all times
Clear information about timeframes and costs for different dispute resolution options.
| Resolution Method | Timeline | Cost to Consumer | Binding Nature | Appeal Rights |
|---|---|---|---|---|
| EU ODR Platform | 90 days maximum | Free | Depends on ADR entity | Varies by procedure |
| Mediation | 30-60 days typical | €0-€200 (often free) | Non-binding | N/A (voluntary agreement) |
| Arbitration | 60-120 days | €200-€1000 | Binding | Very limited |
| Small Claims Court | 6-12 months | €25-€300 court fees | Binding | Appeal available |
| Regular Court | 12-24 months | Varies + legal costs | Binding | Full appeal rights |
Time Limits: Some dispute resolution methods have time limits for initiation | Legal Advice: Consider seeking legal advice for complex or high-value disputes | Evidence: Preserve all relevant documentation and communications
Our dedicated dispute resolution team is ready to help you access the most appropriate resolution method for your situation.
+49 (0) 800 789 0123
24/7 dispute resolution support
disputes@vivora-nest.shop
Response within 24 hours
mediation@vivora-nest.shop
ADR process coordination
legal@vivora-nest.shop
Complex dispute handling
Direct access to the European Commission's Online Dispute Resolution platform for fast, free dispute resolution.
Order number, purchase date, product details, amount paid
Company name: Vivora Nest GmbH
Email: disputes@vivora-nest.shop
Clear description of the problem and desired resolution
Emails, photos, receipts, and other relevant documentation
Response Time: We respond to ODR platform notifications within 10 business days | Cooperation: Full cooperation with ADR entities and platform procedures | Resolution: Genuine commitment to fair and timely dispute resolution