Comprehensive 2-year EU statutory warranty protection for all authentic products with full repair, replacement, and refund rights.
Every authentic product purchased from vivora-nest.shop is protected by comprehensive EU statutory warranty rights under European consumer protection law.
Guaranteed 2-year warranty coverage under EU law for all products
Cost-free repair or replacement for manufacturing defects
Right to refund if repair or replacement is not possible
Automatic warranty activation from purchase date
Multiple layers of warranty protection ensuring complete coverage for your authentic products.
Comprehensive rights and remedies available under EU statutory warranty protection.
Free repair of defects within reasonable time without significant inconvenience
New replacement product if repair is impossible or unsuccessful
Full or partial refund if repair and replacement are not feasible
Warranty claims must be resolved within reasonable timeframe
No costs for repair, replacement, shipping, or handling
Full protection under EU consumer rights legislation
Simple 6-step process to exercise your warranty rights with fast resolution.
Report defect via phone, email, or online form with order details
Our technicians evaluate the issue and determine coverage
Warranty claim approved with return authorization if needed
Professional inspection to confirm defect and authenticity
Repair, replacement, or refund according to your preference
Product returned or refund issued with extended warranty
Priority handling: Most warranty claims resolved within 7-14 days | Emergency repairs: Express service available for urgent cases
Comprehensive coverage for manufacturing defects, material issues, and functionality problems under statutory warranty.
Production errors, assembly issues, quality control failures, and workmanship problems
Faulty materials, premature wear, structural weaknesses, and component failures
Product not performing as advertised, missing features, or operational problems
Product doesn't match description, specifications, or advertised capabilities
Circuit defects, battery issues, display problems, and connectivity failures
Finish problems, color inconsistencies, and appearance issues affecting value
Contact our warranty specialists for a free assessment. We'll help determine if your issue is covered and guide you through the process.
Clear timeline showing warranty periods and your rights during different phases of coverage.
| Period | Duration | Presumption of Defect | Your Rights | Action Required |
|---|---|---|---|---|
| Initial Period | 0-6 months | ✅ Presumed manufacturing defect | Free repair/replacement/refund | Simple notification |
| Standard Period | 6-24 months | ❌ Must prove defect existed at delivery | Repair/replacement priority | Evidence may be required |
| Commercial Warranty | Manufacturer specific | Per manufacturer terms | Manufacturer's warranty terms | Follow manufacturer process |
| Extended Protection | Optional up to 5 years | Per extended warranty terms | Enhanced coverage available | Extended warranty claim |
First 6 months: Any defect is presumed to have existed at the time of delivery under EU law | After 6 months: Customer may need to provide evidence that defect existed at delivery
Important limitations and exclusions that may affect warranty coverage - understanding these helps protect your warranty rights.
Damage from misuse, abuse, accidents, or failure to follow instructions
Water damage, extreme temperatures, or exposure beyond product specifications
Damage from repairs by non-authorized service providers or self-repair attempts
Expected deterioration from normal use over time (batteries, moving parts)
Alterations, modifications, or use of non-genuine parts or accessories
Claims without proof of purchase or where authenticity cannot be verified
Keep your receipt, follow care instructions, use only authorized service centers, and contact us before attempting any repairs to maintain full warranty coverage.
Our certified warranty specialists provide expert support for all warranty claims, repairs, and coverage questions.
+49 (0) 800 345 6789
24/7 warranty specialists
Direct connection to technicians
warranty@vivora-nest.shop
Response within 4 hours
Include photos for faster assessment
Instant technical support
Available 6 AM - 11 PM CET
Screen sharing for diagnostics
Online warranty registration
Track claim status live
Upload documents securely
Our warranty policy fully complies with EU consumer protection legislation and exceeds minimum legal requirements.
Directive 2019/771: 2-year minimum warranty period for all consumer goods with presumption of defect for first 6 months.
§ 437-445: Statutory warranty rights including repair, replacement, price reduction, and withdrawal options.
Directive 2011/83/EU: Additional consumer protections for distance selling and warranty claim procedures.
Directive 85/374/EEC: Producer liability for defective products causing damage or injury to consumers.
We provide warranty coverage that exceeds EU minimum requirements, offering additional protections and faster resolution times for your peace of mind.
Every authentic product comes with an official warranty certificate guaranteeing your legal rights.
100% genuine product guarantee
Full EU statutory warranty
No-cost repair guarantee
24/7 warranty assistance
This warranty certificate guarantees all your legal rights under European consumer protection law.