Fast, secure, and guaranteed refunds for all authentic products. Multiple refund options with transparent processing timelines.
We stand behind every authentic product we sell with our comprehensive refund guarantee. Your satisfaction is our priority.
Refunds processed within 14 days of approved return
All refunds processed through secure, encrypted systems
Dedicated refund specialists available 24/7
Full refund amount with no processing charges
Different refund scenarios and their specific processing procedures for authentic products.
Step-by-step timeline from refund request to money back in your account.
Day 0
Refund request received and logged
Day 1-2
Order details and eligibility verified
Day 2-5
Item inspection and authenticity check
Day 5-7
Refund approved and initiated
Day 7-14
Money returned to original payment method
EU Withdrawal Rights: 5-7 business days | Standard Returns: 7-14 business days | Priority Cases: 1-3 business days
We refund to your original payment method or offer alternative options for your convenience.
3-5 business days
Refunded to original card
1-3 business days
Direct to your bank account
1-2 business days
Instant PayPal refund
1-2 business days
Apple Pay, Google Pay, etc.
Immediate
110% value for future purchases
Immediate
Direct product exchange
Store Credit: Immediate + 10% bonus value | Digital Wallets: 1-2 days | Bank Transfer: 1-3 days
Unique situations that may require special refund handling with expedited processing.
Immediate full refund if any item is found to be counterfeit, plus compensation for inconvenience.
Full refund or replacement for packages confirmed lost by carrier with tracking evidence.
Priority refund with photo evidence of damage, processed within 24-48 hours.
Immediate exchange or refund for shipping errors, with prepaid return label.
Double charges refunded immediately upon verification and notification.
Compassionate refund policy for documented medical or family emergencies.
Understand exactly what you'll receive back based on your purchase and refund type.
| Refund Type | Product Price | Original Shipping | Return Shipping | Total Refund |
|---|---|---|---|---|
| EU Withdrawal Rights | ✅ Full amount | ✅ Included | ✅ We cover | 100% + Shipping |
| Defective Item | ✅ Full amount | ✅ Included | ✅ We cover | 100% + Shipping |
| Our Error | ✅ Full amount | ✅ Included | ✅ We cover | 100% + Shipping |
| Change of Mind (Non-EU) | ✅ Full amount | ❌ Not included | ❌ Customer pays | Product Price Only |
EU Customers: Full protection under Consumer Rights Directive | Non-EU: Our standard refund policy applies | Store Credit: Receive 110% value for future purchases
Our specialized refund team is available 24/7 to process your refund quickly and answer any questions.
+49 (0) 800 234 5678
24/7 dedicated refund specialists
Average wait time: 15 seconds
refunds@vivora-nest.shop
Response within 1 hour
Include order number for faster service
Instant refund assistance
Available 24/7
Process refunds in real-time
Self-service refund requests
Track refund status live
Upload documents instantly
Our refund policy complies with all applicable consumer protection laws and exceeds minimum legal requirements.
Directive 2011/83/EU: 14-day withdrawal right with full refund including shipping costs for distance purchases.
BGB § 355-359: Consumer withdrawal rights and merchant obligations for refund processing.
PSD2 Compliance: Secure refund processing with strong customer authentication requirements.
All refunds are processed in accordance with applicable consumer protection laws. EU customers enjoy additional protections under European law.
We guarantee 100% authentic products with hassle-free refunds. If you're not completely satisfied, we'll make it right.
Every product verified genuine
Refunds in 14 days or less
Protected payment processing
Always here to help